Refund policy
Refund & Return Policy — CryptoFreak
Last Updated: October 2026
At CryptoFreak, we want you to be happy with your purchase. If you have any concerns regarding your order, return, exchange, or refund, please contact us at cryptofreaked@gmail.com.
1. Returns
We accept return requests for eligible products subject to the conditions below:
- The product must be unused and unworn.
- The product must be returned in its original condition and packaging.
- Original tags, labels and packaging should be intact.
- Products that have been washed, damaged, altered or used may not be eligible for return.
- Return requests should be raised within 3 days of receiving the order.
2. Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong product
- The wrong size or item compared with your order
please contact us at cryptofreaked@gmail.com as soon as possible.
Please include your order number, photographs/videos of the product and a brief description of the issue so that we can review your request.
3. Refunds
Once your return is received and inspected, we will notify you whether your refund request has been approved.
If approved, the refund will be processed through the applicable payment method.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
4. Exchanges
If you would like to exchange an eligible product, please email us at cryptofreaked@gmail.com with your order details.
Exchange requests are subject to product availability and our return conditions.
5. Non-Returnable Products
Products may not be eligible for return or exchange if they have been:
- Worn or washed
- Damaged after delivery
- Altered or modified
- Returned without original tags or packaging
- Returned after the applicable return period
6. Return Shipping
Depending on the reason for the return, return shipping costs may be the responsibility of the customer.
For products received damaged, defective or incorrectly, please contact us before sending the product back so that we can provide the appropriate instructions.
7. Refund & Return Requests
For all refund, return or exchange-related issues, please email:
Please mention your order number in the email subject and provide relevant details and photographs where applicable.
Our team will review your request and respond with the next steps.
8. Policy Changes
CryptoFreak reserves the right to update this Refund & Return Policy from time to time. Any changes will be published on this page with the updated date.
CryptoFreak — Wear Your Conviction.